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Email & Text Automation

Take the inbox load off your team, with requests sorted and answered automatically.

A shared inbox is where time quietly disappears. We build automation that reads incoming email and messages, understands what they are about, sorts and routes them, and drafts or sends the right reply.

Urgent items get flagged to the top, routine questions get answered from your knowledge base, and everything lands with the right person or team. The result is shorter response times and a team that handles the cases that actually need a human.

What it does

Support email

Incoming support mail is read, understood and answered from your documented policies, so the inbox stays calm even at peak volume.

Ticket replies

Drafted or fully automated replies to common tickets, grounded in your knowledge base so nothing gets made up.

Classification and routing

Every message is categorised and sent to the right person or queue. Urgent items get flagged to the top automatically.

Text optimization

The AI cleans up tone, clarity and brand voice, so outgoing messages read consistently no matter who or what wrote them.

Multilingual

Read and reply in your customers' languages, on brand, without a separate team per market.

Human in the loop

You decide what sends automatically and what waits for a quick human approval, so control stays with your team.

In practice

A support inbox takes 200 messages a day. The automation reads each one, answers the routine refund and login questions from your policy docs, flags the three angry escalations to the top of a human's queue, and routes a billing dispute to finance, all within seconds of arrival.

What you get

  • Inbox load lifted off your team
  • Requests sorted and answered automatically
  • Response times drop, even at peak volume
  • Replies stay on brand and made from real policy
  • Customers served in their own language

Questions

Will it send wrong or made up answers?
Replies are grounded in your documented policies through RAG, not invented. You choose which answers send automatically and which wait for a quick human approval.
Can it handle multiple languages?
Yes. The system reads and replies in your customers' languages while keeping your brand voice consistent across markets.
Does it work with our helpdesk?
Yes. We connect to your email, helpdesk and ticketing tools through APIs, so classification, routing and replies happen inside the system you already use.
Get started

Quiet the inbox, keep the control

Book a call and we will map where email automation cuts your response times.

30 minutes · no slides, no fluff · we usually reply within one business day.