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Public Sector

Digitalize applications, files and cases so citizens get answers faster and staff stop drowning in forms.

Public administration runs on applications, files and casework, and most of the wait that frustrates citizens is manual handling behind the counter. geist digitalizes that work: answering common questions, moving cases through clear workflows, and reading forms so officers handle exceptions instead of data entry.

It runs in Germany on infrastructure you control, is compliant by design, and keeps the transparent record that public accountability demands.

What it does

Citizen chatbots for applications

Residents get clear answers on requirements, status and next steps at any hour, and are guided through applications without queuing on a phone line.

Digital case workflows

Cases move through defined steps with the right information attached at each stage, so nothing stalls in a tray and handovers are clean.

Automated form recognition

Submitted forms and documents are read and the data extracted automatically, ending manual entry and the errors that come with it.

Clear reporting dashboards

Leadership sees volumes, backlogs and processing times at a glance, so resources go where the queues actually are.

Document and records search

Staff find the relevant rule, file or precedent in plain language, with answers grounded in official sources.

In practice

A municipal office puts a geist assistant on its website to guide residents through a permit application. Routine questions are answered instantly, complete applications arrive already checked, and case officers spend their time on the cases that genuinely need judgment.

What you get

  • Faster answers and shorter queues for citizens
  • Cases that move through clear, trackable workflows
  • Manual form entry largely eliminated
  • Backlogs and bottlenecks visible to leadership
  • A transparent, accountable record of decisions

Questions

Does citizen data stay in Germany?
Yes. geist runs in Germany on infrastructure you control and complies with GDPR by design, so citizen data never leaves your jurisdiction.
How do we stay accountable for AI decisions?
Every AI action is logged and traceable, and humans keep the decisions, so administrative accountability and the right to a clear explanation are preserved.
Can it work with our existing case systems?
Yes. We integrate with your existing registers and case systems so digital workflows build on what you already run.
Get started

Serve citizens faster, on your own servers

Book a call and we will pilot a citizen assistant or a digital case workflow.

30 minutes · no slides, no fluff · we usually reply within one business day.